For the first time, Christchurch International Airport has won
rankings in the international Skytrax World Airport™ awards,
achieving second place for Staff Excellence and third place for
Best Regional Airport in the Australia/Pacific category.
Gold Coast Airport was the winner in both categories.
"We're thrilled with this achievement, especially given that our
airport is still in the middle of a major construction process,"
said Chief Executive of Christchurch Airport, Jim Boult. "These
awards are based on questionnaires from millions of passenger
surveys, which means that our philosophy of providing the best
facilities with friendly South Island service is really
The World Airport Awards™ are based on survey results from 11.38
million questionnaires completed by over 100 different
nationalities of airline passengers in 2010/2011, covering more
than 240 airports worldwide.
The survey evaluates traveller experiences across 39 different
airport service and product factors - from check-in, arrivals, and
transfers through to departure at the gate. Operating since 1999,
the survey is held in highest esteem for its clarity of process and
rigorously applied rules of complete independence.
The World Airport Awards announcements comes in the same week
that Christchurch Airport won the Oceania Routes Airport Marketing
Award for the second time, ahead of Auckland, Melbourne and Sydney
In 2009, Christchurch Airport won all three levels of Routes
marketing awards: Oceania, Asia-Pacific and Global.