For assistance with lost luggage please contact your
Click here for airline contact details.
Trolleys are available throughout the airport at no cost.
Services available at Luggage Solutions
Storage facilities for luggage and travel related items
including bikes and sports equipment. All stored items must be
packed or boxed. If you have an unusual item please enquire in
advance. Long term discounts are available for storage longer
than 7 days.
Items that can be wrapped include baggage, prams and sports
Also available: polystyrene wine boxes, recycled plastic bicycle
bags, large plastic bags, bubble wrapping and heat sealed synthetic
Freighting Excess Baggage
Freight services for overweight or excess baggage.
Solutions can send your excess baggage overseas by air
freight to your destination airport within 4-10 days.
A domestic courier service is also available.
For preliminary enquiries please provide your
destination airport as well as the weight (in kg)
and measurements (in cm: length x width x height) of each
Phone: +64 (3) 358 8027
After hours: +64 (3) 942 6798 (emergency
Bicycle Packing Facilities
If you wish to take your bicycle on a flight, it must be in
suitable packaging. Reusable plastic bicycle bags and heat
sealed strapping is available at Luggage Solutions. To prepare your
bicycle to be packed into a plastic bicycle bag you need to secure
the handlebar so it is parallel to the frame, lower the seat and
fold up or remove the pedals. No further dismantling is required.
Luggage Solutions will strap the handlebar to the frame and
secure the wheels to each other before packing your bicycle into a
strong Euro-style reusable plastic bicycle bag and closing it with
heat slead straps. Contact Luggage Solutions for