Special Assistance

Christchurch International Airport has all many facilities to ensure that all passengers can travel through the Airport with ease.

Airport Assistance

If you would like assistance at the Airport, either within the carpark or terminal building, please contact Christchurch International Airport’s Customer Services team on +64 3 353 7777.

Braille ATM’s

The ATM’s at the airport feature a raised dot on the number 5 to help with orientation to the centre of the keypad. 

Doors

All airport doors are automatic and are wide enough for wheelchair access.

Drinking Fountains

Drinking fountains available for wheelchair users are located in the International Departures Lounge at gates 25 and 26 and in the International Arrivals Hall.

Flight Assistance

If you require assistance in relation to a flight, please contact your airline directly.  View contact details for all airlines here. 

Lifts

Automatic lifts provide access to all floor levels within the terminal building.

Medical Assistance

Contact your nearest airport Customer Services Officer if you require medical assistance whilst at the airport.  Customer Services can be located at the Help Desk within the Domestic Terminal, and you will also see them around the airport in navy blue and burgundy uniforms.

Mobility Parks

Mobility parks are available for vehicles with a valid disability card and are located in all carparks.  The closest mobility parks to the terminal building are located on the ground floor of the Multi-level Carpark Building.  Visit the Carparking and Transport section for more information. 

Pharmacy

The Airport Pharmacy is located in the domestic terminal and has a Pharmacist on duty every day.  Find out more information here. 

Washrooms

All washrooms throughout the terminal building have mobility access.   

Wheelchair Taxi’s and Shuttles

There are many different taxi and shuttle operators that service the airport and have facilities for wheelchair users. 

Wheelchair Use

Please contact your airline directly if you require a wheelchair whilst at the airport.